Recordings & retention policy

Your organization records practice calls to support coaching and feedback, including unscored calls. Recording is on by default and managed by your organization. Starting a call acknowledges the recording notice shown before the call. Practice transcripts are also saved for coaching. Personal accounts can choose whether to record each simulation and withdraw recording consent in the app; this does not affect past recordings.

Recordings are stored privately. You can replay your own saved calls. Authorized team reviewers can replay team recordings when your dealership has manager replay turned on. Playback and downloads require a signed-in account with access to that simulation.

Each dealership sets its own retention window (90 days by default). Once a simulation is older than that window, its recording and transcript are automatically and permanently deleted. Your scores and written feedback are kept so your coaching history stays intact - only the raw recording and transcript are purged.

In a team organization, only the sales manager can purge a saved recording and transcript. Team members can contact their manager or our privacy team with a deletion request. Personal accounts retain self-service deletion from the simulation page and can withdraw recording consent in the app.

Your practice content is purged automatically once it reaches the retention window, the same as anyone else's. If you'd like it removed sooner after you leave, just ask us (see below) and we'll purge it on request.

For anything beyond self-service purge - including a full erasure request for your account - contact our privacy team at support@warmupcall.com.